Unlock the delay in cash flow from your customers using Billing automation and subscription management
The biggest advantage in direct dollar terms we have seen using Chargebee is that it has freed up some of the working capital since …
Starting at $599 per month for up to USD 100K of billing per month; 0.75% on billing thereafter
View Pricing Overview
What is Chargebee?
ChargeBee is an all in one subscription billing solution designed to handle all the complexity of recurring billing. The product integrates with a range of other SaaS applications including SalesForce, accounting, and order fulfillment systems. Some key features include: Managed…
Recent Reviews
Awards
Products that are considered exceptional by their customers based on a variety of criteria win TrustRadius awards. Learn more about the types of TrustRadius awards to make the best purchase decision. More about TrustRadius Awards
Reviewer Pros & Cons
Manager Consultant - Business Development
Tiger Analytics (Information Technology & Services, 1001-5000 employees)
Pricing
Scale
$599
Cloud
per month for up to USD 100K of billing per month; 0.75% on billing thereafter
Enterprise
Contact sales team
Cloud
Entry-level set up fee?
- No setup fee
For the latest information on pricing, visithttps://www.chargebee.com/pricing/
Offerings
- Free Trial
- Free/Freemium Version
- Premium Consulting/Integration Services
Starting price (does not include set up fee)
- $599 per month for up to USD 100K of billing per month; 0.75% on billing thereafter
Product Details
- About
- Integrations
- Competitors
- Tech Details
- FAQs
What is Chargebee?
Chargebee is a Revenue Growth Management (RGM) platform for subscription businesses. Chargebee’s modular and integrated solutions include subscription management and recurring billing, pricing and revenue optimization, revenue recognition, collections, and customer retention. Subscription businesses can use them together or individually to power their recurring revenue lifecycle, discover untapped opportunities, and build a tech stack that supports their current and future ambitions.
Companies at every stage of development fom startups to enterprises can use Chargebee to experiment with new offerings and monetization models, and maintain global compliance as they scale.
Chargebee Features
- Supported: Recurring Billing
- Supported: Customer Portal
- Supported: Automated e-Invoicing
- Supported: Hosted Checkout Pages (with Theme Support)
- Supported: Automated Email Notifications
- Supported: Dunning Management
- Supported: Multiple Gateway Support
- Supported: Metered Billing
- Supported: EU VAT Support
- Supported: CRM, Accounting Integration
- Supported: Trial management
- Supported: SaaS Metrics Reports
- Supported: RESTful APIs
- Supported: Multiple Webhooks
- Supported: Consolidated Customer Profiles
- Supported: Offline Billing
- Supported: Grandfathering
- Supported: One Time Payments
- Supported: Coupons, Discounts and Add-ons
- Supported: Credit Notes and Proration
- Supported: Multicurrency support
- Supported: Custom Domain for Hosted Checkout Pages
Chargebee Screenshots
Chargebee Videos
What is Chargebee?
Typeform’s Journey to Efficient Growth through Subscription Transformation
RightNow Media's Journey with Chargebee
Chargebee Integrations
Chargebee Competitors
Chargebee Technical Details
| Deployment Types | Software as a Service (SaaS), Cloud, or Web-Based |
|---|---|
| Operating Systems | Unspecified |
| Mobile Application | No |
| Supported Countries | United States, United Kingdom, Australia, Austria, Belgium, Bulgaria, Croatia, Cyprus, Czech Republic, Denmark, Estonia, Finland, France, Gibraltar, Germany, Greece, Guernsey, Hong Kong, Hungary, Iceland, Isle of Man, Ireland, Italy, Jersey, Latvia, Liechtenstein, Lithuania, Luxembourg, Malta, Monaco, Netherlands, New Zealand, Norway, Poland, Portugal, Romania, San Marino, Singapore, Slovakia, Slovenia, Spain, Sweden, Switzerland, Turkey, Vatican City |
| Supported Languages | English |
Frequently Asked Questions
ChargeBee is an all in one subscription billing solution designed to handle all the complexity of recurring billing. The product integrates with a range of other SaaS applications including SalesForce, accounting, and order fulfillment systems. Some key features include: Managed Subscription Billing, Flexible Billing Support and Automated Notifications.
Chargebee starts at $599.
The most common users of Chargebee are from Small Businesses (1-50 employees).
Comparisons
Compare with
Reviews and Ratings
(60)
Community Insights
TrustRadius Insights are summaries of user sentiment data from TrustRadius reviews and, when necessary, 3rd-party data sources. Have feedback on this content? Let us know!
- Business Problems Solved
- Pros
- Cons
- Recommendations
Chargebee is a versatile software that solves a range of billing and subscription management problems for businesses. Users have found it particularly effective in identifying and retaining unhappy customers, thus reducing churn. By allowing the usage of credit coupons and the adjustment of billing dates, Chargebee provides a better billing experience, ensuring customer satisfaction. It also helps sales and marketing teams to run special promotions with accuracy in content delivery.
With its comprehensive subscription management platform, Chargebee enables businesses to seamlessly manage licenses and handle invoicing for credit card transactions. Users appreciate how Chargebee automates AR collections, accounting work, and communication with clients, making recurring billing hassle-free. This has proven to be a significant time-saver for teams across organizations, including Sales, Product, and Customer Success. Additionally, Chargebee's user-friendly interface, accompanied by its good documentation and responsive customer support, provides a seamless experience during set up and use.
The rich feature set of Chargebee supports various business areas and helps track important metrics such as annual recurring revenue, churn rate, and leads for SaaS businesses. It revolutionizes how customers are charged and simplifies subscription management through functions like generating invoices, automated payment follow-ups, and creating reports. Integration with payment tracking platforms like QuickBooks ensures accurate payment updates.
Chargebee is widely used by organizations to manage payments, refunds, credits, and subscriptions accurately for every customer. The CS team relies on it for processing refunds while the Billing team benefits from its flexible payment plan features. The engineering team finds value in integrating Chargebee with other systems. Moreover, subscription box companies utilize Chargebee for managing subscribers and gift plans as well as creating and redeeming coupon codes.
Overall, Chargebee accelerates subscription income growth and improves efficiencies in sales processes while providing excellent CRM integration support for small to medium-sized businesses.
User Interface: Users have consistently found Chargebee's user interface to be simple, intuitive, and easy to navigate. Many reviewers have stated that the dashboard design is particularly intuitive, allowing them to access necessary information quickly and perform tasks efficiently within the software.
Dunning Feature: The dunning feature in Chargebee has been praised by users for its ability to automate the collection of expired credit card information. Several reviewers have mentioned that this feature saves them a significant amount of time compared to manual handling. They appreciate how it streamlines their payment collection process and improves overall efficiency.
Integration Capabilities: Chargebee's seamless integration with other SaaS tools, such as licensing systems and accounting software, has been highly valued by users. Multiple customers have expressed their appreciation for how easily they can generate trials, handle billing accurately, and manage subscriptions with these integrations. They find it effective in streamlining their processes and improving overall operational efficiency.
Flexibility and Compatibility Issues: Users have reported difficulties with the software's flexibility and compatibility, specifically when it comes to adding one-time purchases without making them ongoing subscriptions. Some users have mentioned that this has caused problems from a reporting perspective, as one-time purchasers are mistakenly included as subscribers.
Limited Email Automation Customization: The email automation feature is not considered robust by some users, who find it difficult to customize triggers based on subscription. They express a desire for the ability to send different messages to different subscribers for specific actions.
Lack of Credit Card Update Feature: Some users have expressed frustration with the absence of a feature that allows them to write off and cancel subscriptions for customers who haven't updated their credit card information. They describe this process as long, painful, and manual. Additionally, if such a feature exists, it is not clearly communicated.
Users have made several recommendations based on their experiences with Chargebee. One common recommendation is to try Chargebee as a lower-cost solution for subscription management. Users describe it as a great service that simplifies the process, making it particularly beneficial for small teams without dedicated dev resources. The fact that the first $50k is free is also highlighted as a significant advantage for small businesses.
Another recommendation is to use Chargebee for managing billing and subscriptions. Users appreciate its solid product and detailed usage guides, and they also praise the great support provided by Chargebee. This makes it a reliable choice for subscription management.
Users also suggest considering other options before using Chargebee for Salesforce integration. While they encourage focusing on building the product and letting Chargebee handle the rest, they advise exploring other alternatives for subscription/recurring payment databases.
Overall, users recommend trying Chargebee due to its ease of use and suitability for subscription management. They also suggest taking advantage of its integrations with CRM platforms like Hubspot. Lastly, users emphasize the value of the no-obligation trial period in giving Chargebee a try.
Attribute Ratings
Reviews
(1-6 of 6)Companies can't remove reviews or game the system. Here's why
May 13, 2024
Unlock the delay in cash flow from your customers using Billing automation and subscription management
The biggest advantage in direct dollar terms we have seen using Chargebee is that it has freed up some of the working capital since clients are paying relatively on time. Overall, Chargebee is helping me and my organization in managing subscriptions, billing, and invoicing. International transactions and payments are also seamless via Chargebee so scaling across geo is easy.
- Multi-currency support for almost all currencies we have dealt in
- Integrated with CRM systems to send quotes and manage the entire quote-to-cash value chain
- automated invoicing and prorated billing options for our clients
- onboarding process for new accounts being cumbersome at times. Chargebee could potentially streamline this process to reduce friction for new users
- there is no in-built intelligence on any kind of billing fraud or friendly frauds that happen or at least it is not visible
Score 3 out of 10
Vetted Review
Verified User
We use Chargebee to manage hundreds of monthly subscriptions for our business. We chose it to automatically handle rebills, send collection emails, sync with QuickBooks Online, create an online portal for customers to both start subscriptions and update billing info.
- The initial import of data was not too complicated.
- They dedicated real people to the onboarding process.
- [I feel] customer service never actually fixes any problems. They make you gather information they easily could, write up a big report of the problem, and then tell you why it's not working (usually not even correct). [In my experience] they never actually solve a problem. Not to mention, [in my experience] you can never speak with anyone immediately and coms turnaround is usually over 24 hours.
- So far, I can not get my customers to checkout online, even after hiring professional developers to help.
- [I believe] QBO sync is a mess.
- My account is set up to send payment tokens to Authorize.Net, and no matter how much I disable every possible security feature, I still have 100's of declined cards, that work perfectly well.
February 05, 2019
Chargebee for a one-man band
I use Chargebee to handle subscriptions. Part of my company offers web hosting and management and this is how we provide recurring billing model.
- I appreciate how Chargebee makes it very simple to create and manage plans and coupons.
- Flexible coupons is a big plus. I have several plans, with and without signup fees. flexible coupons make it easy to apply them to the entire plan or just the setup fee.
- Chargebee also handles getting customers to update their expired cards. There is a simple email that gives them quick access to their personal login. It's already written for you, just personalize it and send!
- One area that is difficult is that I don't have an easy way to allow users to select their own plan options. I have monthly and yearly plans, but no way to let the customer choose (not without custom code). This is the one thing that has caused extra work for me.
- Configuring additional custom fields in the checkout form is possible, but not very intuitive.
February 03, 2019
EXCELLENT. Has everything you need. Wonderful people.
I used it for all my transactions. It was very helpful in solving all my charging and invoicing problems, including those that were subscription-based. I liked that I could just add in the details of the client and charge any amount for anything straight away for anything so easily. No cumbersome setups.
- Customer service. They are speedy and warm. I LOVE that they think of their clients. They even allow the businesses that are starting out to come on board for free for their first $50k, which is a GODSEND. They also sent out gifts when I was their free client.. it was amazing to me that they would do that.
- I love that I can just charge anything to a client's credit card without entering an address, especially when I need it done fast, and it will go right through, and the invoice will land right in a client's inbox.
- I love how detailed they are with their email reminders, dunning and other areas related to credit card compliance that I had no idea was needed!
- One-time charge will definitely need improvement. Given, they ARE a subscription-based sales software, but a better one-time charge functionality isn't that hard to do.
- Pricing based on the usage and/or amount I put through Chargebee. I didn't use Chargebee too much, which was really why I stopped using it, but I would have continued if they could fit my usage to a reasonable price for their software.
- Offline payments are harder to record. I don't know why I cannot send an offline invoice straight away to the client, it just goes to unpaid invoices first to be sent out at the next billing term. My clients get a surprise "UNPAID" invoice when I put in a new offline invoice for them... only for me to record their invoice as paid 5 mins later.
We use Chargebee to manage several hundred monthly subscriptions for our clients. Prior to this, we were using a typical invoicing system. Chargebee has automated hours and hours of AR, collections, and accounting work and provided our clients with an easy to use platform for managing their payment information. It has also automated communications that help keep our clients informed of their upcoming payments, account status, payment method expiration, etc.
- Automated dunning. On failed payments, Chargebee smartly attempts to collect the payment at a future date.
- Support: the support staff at Chargebee has been very helpful and taken care of the few headaches we've had, for us.
- Automated request for payment information updates. This is a small but mighty feature. What used to be a long thread of emails is now a simple one-click automated solution.
- Pricing: it feels a bit expensive to me, especially now that Stripe has released a similar set of tools for free. They'll have to step up their feature set a bit to stay on top.
- Interface design. It is fine but feels a little clunky.
June 01, 2018
Great Subscription Management and Dunning service!
Chargebee is being used as our subscription management platform. Braintree's functionality for managing subscribers is very limited, which means we would have had to have built our own interface to manage subscriptions between our payment processor (Braintree) and our customer database. This would have tied us up on developing our product, which costs us time and we wouldn't have had as robust of a product in the end as Chargebee already has.
- Simple interface that new employees are able to navigate fairly easily
- Provides simple dashboard information you need.
- Really love the dunning that makes it much easier for us to collect expired credit card info. Otherwise we'd be doing it manually and that would be a huge pain
- It wasn't allowing us to add a one time purchase without making it an ongoing subscription with only one payment. They may have fixed it very recently but that was a big pain from a reporting perspective (it was including one time purchasers as subscribers)
- Email automation is not very robust. Difficult to customize triggers by subscription, you have to send the same message to all subscribers for a specific action
- Wish it had a way to write off and cancel the subscription of customers who haven't updated their cc info. That can be a long painful and very manual process. And if that feature is available somewhere they don't do a good job of making that clear.